Technical Support and IT Infrastructure professional with 11+ years of experience supporting users, desktops, Linux/Windows systems, networks, applications and production infrastructure. Currently leads L1 support operations and administers 100+ Linux servers in a hybrid-cloud environment.
Years across technical support, Linux administration, networking and IT infrastructure.
Linux servers administered across RHEL, CentOS, Ubuntu and SUSE in a hybrid-cloud environment.
Reported uptime maintained while administering the production Linux environment.
CAREER // OPERATIONS // IMPACT
Lead L1 technical support operations, coordinate incident resolution under 24x7 SLA, administer 100+ Linux servers, automate health checks, deploy Prometheus/Grafana monitoring, manage AWS resources and maintain production services.
Supported virtual Linux/Windows servers and enterprise users; handled DNS, DHCP, VPN, firewall, routing, switching, AD/LDAP and Wireshark-based troubleshooting.
L2 support for Linux/Windows servers, desktops and network infrastructure, including standardized OS imaging and support for 200+ users.
L1/L2 technical support for 150+ users across Linux/Windows, hardware and networking, with LAN support and ServiceNow incident tracking.
CORE CAPABILITIES
CONNECT // TECHNICAL SUPPORT & INFRASTRUCTURE